Shipping within United Kingdom:
UK shipping will be dispatched out with tracking. Taxes already applied at checkout.
Shipping within the UK = 3_4 working days (Tracked) - £4.00 + £1 [Per Item]
Orders need to be placed before 1pm. Excludes weekends and Bank Holidays.
Shipping to United States of America:
We’re delighted to ship our products to customers in the United States. Below you’ll find everything you need to know about how we deliver to the USA.
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Processing Time
All orders are processed and dispatched within 1–2 working days of purchase.
You will receive a confirmation email with your tracking details once your parcel has been shipped.
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Delivery Options & Estimated Times
We ship to the USA using Royal Mail International Services and trusted courier partners.
Standard International Tracked:
Estimated delivery in 7–10 working days.
Please note delivery times are estimates and may be affected by customs clearance or local postal delays.
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Shipping Costs
Shipping costs are calculated at checkout based on parcel weight, dimensions.
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Customs, Duties & Taxes
Before August 29, 2025: Parcels valued under USD $800 are usually duty-free under US customs rules.
From August 29, 2025 onwards: The USA will introduce new customs regulations. This may mean duties and taxes are charged on all shipments, regardless of value.
OWN IT is not responsible for any customs fees, duties, or taxes that may be applied by US authorities.
Where available, we will offer a Delivered Duties Paid (DDP/PDDP) service, allowing duties to be prepaid at checkout for a smoother delivery.
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Tracking Your Order
All US orders are shipped with a tracked service.
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Delays & Responsibility
While we do everything possible to ensure timely delivery, customs inspections or courier delays are beyond our control.
OWN IT is not liable for delays caused by circumstances outside our control (e.g., customs, strikes, weather).
Returns:
• WE ARE NOT RESPONSIBLE FOR PAYING FOR RETURNS OR EXCHANGES. IT IS IN THE RESPONSIBILITY OF THE CUSTOMER TO PAY FOR SHIPPING INTERNATIONALLY AND DOMESTICALLY.
• If you wish to exchange or return your item(s), please initiate the process within 14 days of receiving your parcel. Please note that any returns beyond this 14-day window will not be eligible for refunds or exchanges.
• To ensure a successful exchange or return, kindly ensure that the items are returned in their original condition and packaging. Failure to do so may result in deductions from any refund that is due (subject to conditions).
• All refunds will be issued with a 15% deduction for admin costs.
• Exchanges will be processed within 5-7 working days upon receiving the returned item(s).
• Refunds will be issued within 7 working days upon receiving the returned item(s).
• Kindly be advised that in the event of receiving back stained, smelly or damaged item(s), a maintenance fee 30% (subject to damage assessment) may be applied, or a refund could possibly be declined if the damage is irreversible.
• Items on sale are not eligible for returns/refunds.